Due to the current situation shipping costs have increased and might take longer than usual. Additionally shipping may be restricted due to the pandemic.
Germany, trackable DHL 7,00 €
EU, trackable DHL, 16,00 €
Europe, trackable DHL, 30,00 €
Asia, trackable DHL, 40,00 €
North/ South America, trackable DHL, 40,00 €
Once your method of payment is processed, you will receive an order confirmation email.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. All orders will be shipped through trackable DHL service. When your order is shipped, we will send you a confirmatory email as well.
Items ship within 2-8 days from the day of your purchase. We will endeavor to send your order out as quickly as possible. If you would like to expedite the shipment, please reach out via email@example.com. We cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Please note that in some areas there is a limited range of delivery services available. During the sale and holiday periods, the large amount of orders can result in longer delivery times. Delivery times are estimates and provided as guidelines only.
Please note that additional customs or import duties may apply upon entry into the country of destination over which we are unaware, which you will be responsible to pay for. ÖEST COLLECTIVE cannot refund lost or stolen packages. Please contact the carrier directly.
If you have any questions regarding international delivery please contact us on firstname.lastname@example.org.
Paypal, Visa, mastercard, American Express,
In addition to regular credit cards, Safari users are be able to pay with Apple Pay.
If you wish to return an item, you must reach out via email@example.com beforehand to obtain a “Return Authorization”. Once you have received the return authorization for your order, you can return the product(s) back to us. No parcel shall be accepted without a return authorization.
Returns and exchanges are accepted upon 14 days after you received the purchased item.
Used, altered or damaged returns won’t be accepted and a refund refused. Any parcel you wish to return after the 14 day timeframe shall be refused.
Please note that the sender will be responsible to cover additional shipping fees. Make sure to use a trackable shipping service or to purchase shipping insurance. You will be notified once the item is received via the email address you provided and the returned product refunds will be credited to your original method of payment.
The Product(s) must be returned to:
c/o Veronika Sola